1 Accepted Payment Methods

1.1We accept Visa, MasterCard, PayPal, and bank account transfers.

1.2We use the ‘mindbody’ portal for payments, which includes the following fees:

(a)Card Not Present - 1.99% + $0.55

(b)Card Present (when available) - 1.75%

(c)BECS - $0.88

(d)Tap To Pay - 1.75% + $0.25

(e)Chargeback - $25

2 Booking Guarantee

You will be required to provide your credit card details to guarantee your booking. We use the ‘mindbody’ booking portal for bookings.

3 Cancellations

3.1If you wish to cancel your booking, we request that you notify us at least 24 hours prior to your booking date.

3.2Cancellations made less than 24 hours before the booking date will incur a fee equivalent to the total booking, which will be applied to your credit card.

3.3If you wish to shorten your appointment period, you must still pay for the entire original duration of your booking.

4 Children

4.1Any guests under the age of 18 are considered a minor and must be accompanied by a responsible adult and act as the parent or legal guardian who has parental rights and responsibilities for any guests under the age of 18 at all times throughout the booking duration.

4.2We do not accept any responsibility for any injury caused to an unsupervised minor staying within our premises, nor can we provide the service of supervising and caring for a minor during their stay.

5 Pets and Animals

5.1Pets and animals are not allowed within our premises.

6 No Smoking

6.1Smoking in enclosed public areas is against the law in VIC.

6.2Smoking (including electronic cigarettes) is strictly prohibited throughout our entire premises including both inside and outside our rooms, and inside or outside any building.

6.3We are entitled to apply a sanitation fee equivalent to one booking fee to your credit card if we have reasonable grounds to believe that you or your guests breached our policy in relation to smoking.

7 Outside food

7.1Bringing food from outside our premises is prohibited.

8 Conduct

8.1You must conduct yourself in a respectable, courteous and polite manner, and not engage in any aggressive, disrespectful or anti-social activity or behaviour, or anything which may cause a nuisance or disturbance to us or other guest. The following is a non-exhaustive list of prohibited conduct:

(a)intoxication and unsavoury behaviour;

(b)overcrowding, or when the number of persons in a room or space exceeds the capacity;

(c)physical or verbal assault towards our representatives, staff, or other guests;

(d)wilful damage to our premises, the rooms, or any of their contents;

(e)any incident for which the police need to be called onto the premises;

(f)any behaviour that poses a safety threat to others;

(g)ignoring advice to reduce excessive noise (music or other noise);

(h)throwing of objects from windows; and

(i)smoking anywhere within the room, the premises, or nearby the premises.

9 Hazardous Goods

9.1Bringing goods of a combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature is prohibited.

9.2You are solely liable and responsible to us, our staff and our other guests for all loss and damage that may be caused by such goods set out in 9.1.

10 Your belongings

10.1Your luggage and all of your belongings must be stored in the dedicated area (if applicable).

10.2It is recommended that you do not bring valuable items.

10.3We are not responsible for any loss or damage (including theft) to your belongings or any other property (whether stored in the rooms or elsewhere on our premises), and you agree to release us from any such liability.

11 Damage to premises

11.1You must keep the premises, rooms and their contents, including all furniture, electronic equipments, fixtures and fittings (our Property) in the same condition and state of repair as at the start of your booking, and you must also leave our Property in the same state of cleanliness and general order in which it was found when you arrived.

11.2You are also responsible for the safekeeping and security of your room and/or space and your belongings.

11.3You must fully indemnify us for all damage, breakages or losses caused to our Property by you and/or any of your guests.

11.4Where any breakages, damage or losses occur, you should report it immediately to us (as soon as reasonably practicable).

12 Commercial Use and Photographs and Videos

12.1Our premises and the room are not to be used as locations for commercial activity, unless we provide you with prior consent.

12.2Any activity (including photography and filming) of a commercial or promotional nature is not permitted anywhere within the premises, unless we provide you with prior consent.

12.3Any photographs or videos of our rooms, facilities or staff must not be posted to the public, including by way of social media, without our express written consent.

13 Management Rights

13.1We reserve the right to evict, refuse entry, or permission to remain on the premises to you or any guest on the grounds of non-compliance with this policy, any other policy, and the Terms of Use, or if there are other reasonable grounds for doing so. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from the relevant person or any member of that person’s party.

14 Changes to policy

14.1We may amend this policy at any time without further notice.